Worlds Worst Customer Service Experience
WARNING RANT (with a sensible conclusion).
So, we’ve recently been on the receiving end of some absolutely terrible customer service by a 4wd store in Geelong Victoria, let’s call them “the shop” and the person we dealt with “DH”.
We ordered some parts from the shop and DH said the parts were in stock, turns out they weren’t and won’t be for some time and as I’m writing this there’s still no sign of the parts being delivered any time soon. DH created expectations that the parts would be delivered within a few days. The order was paid (in full in good faith).
Expectations 101 in business, create realistic expectations the you can deliver on (or exceed).
10 days went by and nothing arrived so we called the shop and spoke to a nice lady who said she’d chase it up, never had a reply. We tried numerous different methods to contact the company to find out what’s going on and never had a reply more than a couple of words long, not even a complete sentence, very frustrating. We did however get an email that said that the parts were on the way, yeh right…….
Not only was the shop very difficult to contact, we never received a call back from DH so getting anything done was an absolute nightmare.
Given that we had no substantial communication in this whole debacle, not enough that we would feel confident to make decision on, we rescinded our purchase order (via telephone, email and instant messenger) after finding out that parts hadn’t left the supplier in the USA.
This is the response we got.
“No problem, will get Xxxxx to do that and work out a fair restocking fee”
Now my question was, “re-stocking fee, for what? Don’t you have to have the parts in your store and take them out of stock to be able to charge a re-stocking fee?” We’re not paying any re-stocking fee!”
That’s when all hell broke loose, the world stopped rotating and apparently we’re the worst business owners on the planet.
DH started his tirade of abuse, threats and downright unprofessional behaviour. Not only did DH call us a liars and questioned our integrity but he also threatened to go to social media to recruit a gang of feedback thugs to publicly defame us by leaving negative feedback on our various review pages. We’re all for constructive feedback because it helps us know where we’ve gone wrong but falsifying reviews, there’s gotta be something illegal about that.
We requested a refund and under consumer law we’re absolutely entitled to one, not only was DH an arse about the whole thing, he blatantly broke the law and refused to refund our monies.
We’re not perfect and we do make mistakes and we’re aware of our short comings and weakness in business, the difference is we’re working on these things and the feedback questionnaire we send to our clients helps us immensely.
See feedback here http://www.mitchellbros4x4.com.au/pages/testimonials
Why is it so hard to get good service from some Australian business? Why do Australian businesses treat their clients this way?
Blog post 001 suggested that we should support local business and we firmly stand behind these sentiments but how can we, as consumers, be expected to put up with this type of poor business practice, rude behaviour and generally poor form when there’s thousands of businesses off shore that will gladly do business with the end user.
Is it because there’s no real competition in Australia? Markets are so small and small business so stretched with everyday operational issues that business owners feel like they can do whatever they like? Maybe they don’t know their customer service sucks, maybe they don’t care!
We use situations like this as a reflection of the way we conduct ourselves in business and how not to conduct ourselves. If we’ve ever do not exceeded expectations with you, please let us know because we’ll take ownership and fix the problem.
Aaron Mitchell
https://groups.google.com/g/film-online-omul-pianjen-niciun-drum-spre-cas-2021-subtitrat/c/lLsXXnS_4lw
https://groups.google.com/g/film-online-omul-pianjen-niciun-drum-spre-cas-2021-subtitrat/c/Tb4G2r71WFU
https://groups.google.com/g/feedburner/c/ylGWVXEX92A
https://groups.google.com/g/feedburner/c/fQH8PPItdRY
https://groups.google.com/g/feedburner/c/d7O4sXKPmdQ
https://groups.google.com/g/feedburner/c/d0X1I4HV6Zg
https://groups.google.com/g/feedburner/c/bOfgQ8H2tmI
https://groups.google.com/g/feedburner/c/aRxQ4CklAmc
https://groups.google.com/g/feedburner/c/JnU1jBGWtKo
https://groups.google.com/g/alnour-ps/c/yiY-QDqIJIU
https://groups.google.com/g/JerusalemApartments/c/cduaqCbBDw8
https://groups.google.com/g/albeetalaamer/c/FuKkDKPzbDA
https://groups.google.com/g/albeetalaamer/c/hklX8smpaV8
https://groups.google.com/g/albeetalaamer/c/rOP9N5l9qsU
https://groups.google.com/g/albeetalaamer/c/v26q863cw_Q
https://groups.google.com/g/alnour-ps/c/VzbEjofuD0M
https://groups.google.com/g/alnour-ps/c/yiY-QDqIJIU
https://groups.google.com/g/alnour-ps/c/yiY-QDqIJIU
https://groups.google.com/g/alsammouri/c/4B5h06ptwys
https://groups.google.com/g/alt.atheism/c/xSCke6Tb1t0
https://groups.google.com/g/broken-keys-full-movie/c/KsxHIvRf8hY
https://groups.google.com/g/computer-go/c/0fu5tzjnohE
https://groups.google.com/g/cuevana-onlineasdfdetr/c/7eu-kRciVpM
https://groups.google.com/g/cuevana-onlineasdhgfea/c/uLTcdfG2nnE
https://groups.google.com/g/descargar-peliculaasdegf/c/CjpNI83YxZ4
https://groups.google.com/g/elhipibda3/c/3JeFIggGMJ0
https://groups.google.com/g/es-peliculaasdgfre/c/mZsAoLGKFtA
https://groups.google.com/g/es-peliculaasdgveyg/c/-I3InQB3C30
https://groups.google.com/g/es-peliculaasdytye/c/hqYI5NZx-j0
https://groups.google.com/g/es-peliculaasdytet/c/ihGtxCSKiis
https://groups.google.com/g/feedBurner/c/aRxQ4CklAmc
https://groups.google.com/g/feedBurner/c/bOfgQ8H2tmI
https://groups.google.com/g/feedBurner/c/d0X1I4HV6Zg
https://groups.google.com/g/feedburner/c/1JJZAk5mMoI
https://groups.google.com/g/mejores-peliculaasdfgeg/c/avlERhgo6k0
https://groups.google.com/g/hzhz28/c/VMWfXwcI2Cs
https://groups.google.com/g/hirsch22ross/c/8UqPPmvRUbg
https://groups.google.com/g/hamza0925/c/TZaaw3z2AkU
https://groups.google.com/g/hamza0925/c/FFXz9olmjcI
https://groups.google.com/g/hamdeen-sabahi/c/YA64zP866tE
https://groups.google.com/g/hamdeen-sabahi/c/DVqniycBn9c
https://groups.google.com/g/first-love-full-movie/c/9rb3HZKMIxQ
https://groups.google.com/g/feedburner/c/JnU1jBGWtKo
https://groups.google.com/g/feedburner/c/FrUNsW9C7xk
https://groups.google.com/g/feedburner/c/Bp15cEQhckw
https://groups.google.com/g/feedburner/c/BRbhQERXouQ
https://groups.google.com/g/feedburner/c/3rUQkrDQ3kM
https://groups.google.com/g/feedburner/c/1UtTKPPGiQU
https://groups.google.com/g/ver-peliculaasdgfetre/c/MhvoUGtYZLY
https://groups.google.com/g/untitled-resident-evil-reboot-full-movie/c/aR8wnZb5YNA
https://groups.google.com/g/untitled-resident-evil-reboot-full-movie/c/1hUTjV6C-1U
https://groups.google.com/g/the-battle-at-lake-changjin-full-movie/c/wUMWZgIqu6o
https://groups.google.com/g/the-battle-at-lake-changjin-full-movie/c/gDCkwxSgSMQ
https://groups.google.com/g/the-battle-at-lake-changjin-full-movie/c/WEyv71IDkLk
https://groups.google.com/g/the-battle-at-lake-changjin-full-movie/c/TwBx5zK3PUk
https://groups.google.com/g/the-battle-at-lake-changjin-full-movie/c/1LxAxT-R1mE
https://groups.google.com/g/spider-man-no-way-home-ganzer-film-2021—hd-streamcloud-1080p/c/ljTzza05WrE
https://groups.google.com/g/spider-man-no-way-home-ganzer-film-2021—hd-streamcloud-1080p/c/Bnu9_Iw0SBg
https://groups.google.com/g/soc.women/c/OHjd-1ZpoZA
https://groups.google.com/g/sea-alarab/c/BiOfD2t3-w
https://groups.google.com/g/pelisplusonline-spider-man-sin-camino-a-casa-2021-pelcula-comp/c/ux8rPVYdOrw
https://groups.google.com/g/pelisplusonline-spider-man-sin-camino-a-casa-2021-pelcula-comp/c/-ULva0dFUGc
https://groups.google.com/g/pelicula-latinoasdgfe/c/7w_F46md0pg
https://groups.google.com/g/pelicula-gratishfasdea/c/XVagS38AW6U
https://groups.google.com/g/pelicula-gratisasdefrt/c/xoKGkJhmMjU
https://groups.google.com/g/online-peliculafdsa/c/EmZxynovtvU
https://groups.google.com/g/nowhere-special-full-movie/c/vsproMyPM-8
https://groups.google.com/g/nowhere-special-full-movie
https://groups.google.com/g/nidal_plo/c/GL-VrGdcESw
https://groups.google.com/g/moversintaifmovers/c/XIYQWHqv7OY
https://groups.google.com/g/moversintaifmovers/c/2lFZN8cF9EE
https://groups.google.com/g/movingf-urniture-companies/c/yhhzR5HaXO8
https://google.com/url?q=https://sites.google.com/site/movinmakkah/
https://www.google.com/url?q=https://sites.google.com/site/movinmakkah/
https://google.com/url?q=https://sites.google.com/site/moversintaif/
https://google.com/url?q=https://sites.google.com/site/moversintaif/home
Leave a comment